Last Updated: January 2025
1. Introduction
BrainIQ Synapse ("we," "us," "our," or "Company") operates brainiq-synapse.com and related services. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, phone number, postal address, and date of birth
- Course Information: Educational background, learning preferences, and course progress
- Payment Information: Credit card details, billing address (processed securely by third-party providers)
- Communication Data: Messages, inquiries, feedback, and support tickets
- Profile Data: Profile picture, bio, and publicly displayed information
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, clickstream data, features used
- Cookies and Similar Technologies: Tracking pixels, web beacons, and local storage
- Location Data: Approximate location based on IP address (not precise GPS)
3. How We Use Your Information
We use collected information for:
- Providing, improving, and personalizing our courses and services
- Processing registrations, enrollments, and payments
- Sending transactional emails (confirmation, receipts, important updates)
- Providing customer support and responding to inquiries
- Conducting analytics to understand usage patterns and improve user experience
- Marketing communications (with your consent)
- Complying with legal obligations and enforcing our terms
- Preventing fraud and ensuring platform security
- Personalizing content and recommendations
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process personal data based on:
- Contract Performance: Processing necessary to fulfill our service agreement
- Legitimate Interests: Our business operations, customer relationships, fraud prevention
- Legal Compliance: Obligations under applicable laws and regulations
- Consent: Your explicit consent for marketing and non-essential communications
5. Sharing Your Information
5.1 We Share Information With:
- Service Providers: Payment processors, hosting providers, email services, analytics providers
- Partner Companies: For job placement and career opportunities
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or bankruptcy
5.2 We Do NOT:
- Sell your personal data to third parties
- Share information without consent except as required by law
- Disclose sensitive data publicly without authorization
6. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for data in transit
- Secure password storage using encryption
- Regular security audits and penetration testing
- Restricted access to personal data (need-to-know basis)
- Data breach notification procedures compliant with regulations
7. Your Rights and Choices
7.1 Data Subject Rights (GDPR, CCPA, and similar laws)
- Right to Access: Request a copy of personal data we hold about you
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data (with exceptions)
- Right to Restriction: Limit how we process your data
- Right to Portability: Receive your data in a portable format
- Right to Object: Opt-out of marketing and certain processing activities
7.2 How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@brainiq-synapse.com with your request and verification of identity.
8. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Necessary for platform functionality and security
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Understand how users interact with our platform
- Marketing Cookies: Track effectiveness of marketing campaigns
You can manage cookie preferences through your browser settings. Disabling cookies may affect platform functionality.
9. Third-Party Links and Services
Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information and discontinue service to that child.
11. International Data Transfers
Your information may be processed, stored, and transferred in countries other than your country of residence, which may have different data protection laws. By using our services, you consent to such transfers subject to appropriate safeguards.
12. Data Retention
We retain personal information for as long as necessary to provide services or as required by law. Deleted account data may remain in backups for up to 90 days before permanent deletion.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our website. Continued use of services after changes constitutes acceptance of the updated policy.
14. Contact Us
For privacy-related questions or to exercise your rights:
- Email: privacy@brainiq-synapse.com
- Address: BrainIQ Synapse, Avenida Corrientes 1234, Buenos Aires, Argentina
- Response time: Within 30 days
15. Regulatory Compliance
This Privacy Policy complies with GDPR, CCPA, LGPD (Brazil), PIPEDA (Canada), and applicable Argentine data protection regulations.